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  Author  Subject: Linux support costs
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Posted on 12-07-2000 12:47 p.m. ET  reply

Original Poster: Dave Voorhees

Hello,

I teach computer science at Le Moyne College. I'm developing a computer
science minor program for Le Moyne and am looking to justify (costs associated
with) having a Linux PC lab. Le Moyne currently has Windows 9x and MacOS
labs. I was hoping that some of you may be able to share your experiences in
supporting a relatively small number (5-15) of Linux desktops. Whether these
desktops are on their own "private" network, part of a larger network or
something in between does not matter. If you have many Linux PC's, but some
are performing server tasks, I'd also be interested in these support
experiences.

More specifically, I'm looking to describe IT support costs in terms of a
total cost of ownership model, which describes a technology life-cycle in six
phases:

1) information gathering - research technology alternatives.
2) acquisition - acquire the technology.
3) deployment - install the technology.
4) training - learn how to install or use the technology.
5) maintenance - keep the technology operational.
6) abandon or transition - eliminate or replace the aging technology.

I'm most interested in IT costs associated with deployment, training (related
to learning how to install), and maintenance. Any experiences based on a PC
lab where Linux is used as a desktop operating system, either in dual-boot
mode with Windows 9x or as a stand-alone environment would be most helpful.

Based on my searching the web, I know that this is not an easy question
(topic). Any assistance you can provide is greatly appreciated.

Feel free to contact me at voorhedp@mail.lemoyne.edu or 445-4372.

Thanks.

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